Service Desk Support. ANX shall provide to Customer the following Service Desk support (the "Service Desk Support").

Support Channels: Hours of Operation

Support Channel Hours of Operation Point of Contact 2
Phone 24/7 877-488-8269
Email 24/7 1
Chat 24/7 1

Response Times.

Service Request Type Request Priority Acknowledgment (Average) Resolution/Completion
High 15 Minutes 4 Hour
Incident Medium 15 Minutes 8 Hours
Low 15 Minutes 24 Hours

Change Request Request Time Frame Acknowledgment (Average) Lead Time Required
Business Hours 15 Minutes 24 Hours
After Hours 3 15 Minutes 72 Hours

Please visit our contact page for other methods of receiving support.

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