Customized Security Help Desk and Onsite Support Services

Security Team

ANX believes that customer service does not end after the sale, and that our clients often need and deserve continued expert security support services. To meet this need, ANX has developed customizable, competitively priced, certified help desk/support along with onsite support service offerings. These services encompasses the majority of the security solutions ANX has rigorously tested in our Certified Lab such as Firewalls, IDS/IPS, SIEM, Proxy, DLP, etc.

ETassist has set a new industry standard for support and onsite support services. Our help desk/support team is staffed by certified, experienced security and networking experts who possess an average of 15-25 years of experience in administering corporate security in Fortune 500 organizations. In addition, we pride ourselves in a model that allows customers to reach a Level-3 equivalent support member at the initial engagement; there is no longer a need to escalate up to appropriate support levels for problem resolution. We put you there at the start. The ANX perspective is that of an extension of your corporate team. We strive to maintain an understanding of your corporate environment, infrastructure, and security policy that not only allows us to address specific technical and business goals but also have the familiarity to accurately address any issue that may arise.

The ANX Support Difference, at a Glance:

Services also include:

Available Premium Services:

ANX Licensing & Renewals Management

ANX offers complimentary Asset Management Services to handle asset maintenance/support renewals, End of Life/Support notifications, and recommendations for End of Life replacement. Our experienced licensing specialists function as a central contact for simple and timely resolution of your asset management requirements.

Our service is based on our ongoing monitoring and harmonization of asset support contracts, and proactive management of the renewal process. This service ensures support continuity for client security systems, and liberates our clients from spending valuable resources on the often tedious paperwork involved in such processes.

For more information on our licensing and renewals management service, call an ANX Customer Advocate at +1 856-222-4222, or e-mail to

Managed Security Services